jiliv Frequently Asked Questions

The minimum deposit on jiliv is ₱100 for most payment methods, including GCash and PayMaya. Some banking methods may have a slightly higher minimum of ₱200. There is no maximum deposit limit by default, though players who have set a personal deposit limit in their Responsible Gaming settings will be subject to that limit. Deposits are typically credited to your jiliv account instantly or within a few minutes.

Withdrawal processing times on jiliv depend on the method you choose:

• GCash / PayMaya: Usually within 1–3 hours after approval
• BPI / BDO / Metrobank: 1–3 business days
• Other bank transfers: Up to 5 business days

Before your first withdrawal, you must complete KYC verification. Withdrawals are processed during business hours (Monday to Friday, 9AM–6PM Philippine time). Requests submitted on weekends or public holidays will be processed on the next business day.

jiliv does not charge any fees for deposits or withdrawals on our end. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, etc.) may apply their own transaction fees, which are outside jiliv's control. We recommend checking with your payment provider for their current fee schedule. All amounts displayed in your jiliv account are in Philippine Peso (₱).

If your deposit hasn't reflected in your jiliv account within 30 minutes, please take the following steps:

• Check your GCash, PayMaya, or bank app to confirm the transaction was successful and the funds were deducted.
• Take a screenshot of the transaction confirmation or receipt.
• Contact jiliv support at [email protected] with your account username, the transaction amount, date and time, and the screenshot.

Our team will investigate and resolve the issue as quickly as possible, typically within 24 hours on business days.

Yes! jiliv's bingo rooms run around the clock, 24 hours a day, 7 days a week. Whether you're playing from Manila during your lunch break or from Cebu late at night, there's always a bingo game ready for you. Different rooms have different schedules and ticket prices, so you can always find a game that fits your budget and schedule. Check the jiliv Bingo lobby for the current schedule and upcoming jackpot games.

Fierce Fishing is one of jiliv's most popular arcade-style games. You use virtual cannons to shoot at fish swimming across the screen — each fish has a different point value, and bigger, rarer fish award bigger prizes. You can adjust your bet size (the power of your cannon) to control how much you wager per shot. Special boss fish and bonus rounds can multiply your winnings significantly. It's fast-paced, visually exciting, and a great alternative to traditional slot machines for players who prefer more interactive gameplay.

All games on jiliv use certified Random Number Generator (RNG) technology, which ensures that every game outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories to verify the fairness and integrity of their RNG systems. jiliv operates under applicable Philippine gaming regulations, and we are committed to providing a fair and transparent gaming environment for all players.

Absolutely. jiliv is fully optimized for mobile play. You can access all games — bingo, slots, live casino, fishing games, and sports betting — directly through your mobile browser on Android or iOS without needing to download a separate app. The jiliv mobile experience is designed to be smooth and responsive, whether you're on a smartphone or tablet. For the best experience, we recommend using a stable Wi-Fi or 4G/5G connection, especially for live casino games.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager your bonus amount before you can withdraw any winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games on jiliv may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while live casino games may contribute less. Check the specific bonus terms for details.

Yes, all jiliv bonuses have an expiry date. Typically, bonuses must be claimed within a set number of days after being credited, and wagering requirements must be completed within a specified period (usually 7–30 days depending on the promotion). If a bonus expires before the wagering requirement is met, the bonus and any associated winnings will be forfeited. Always check the expiry date when you claim a bonus and plan your play accordingly.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirement. Once the wagering requirement is fully met, the bonus converts to real cash that you can withdraw to your GCash, PayMaya, or bank account. Your real-money balance and bonus balance are kept separate in your jiliv account, so you always know exactly how much is withdrawable at any time.

Yes. jiliv supports two-factor authentication (2FA) to add an extra layer of security to your account. When 2FA is enabled, you'll be required to enter a one-time password (OTP) sent to your registered mobile number or email address every time you log in from a new device or browser. We strongly recommend enabling 2FA — especially if you access jiliv from shared devices or public Wi-Fi networks in places like internet cafes in Quezon City, Makati, or Cebu. You can enable 2FA from your Account Security settings after logging in.

If you suspect unauthorized access to your jiliv account, act immediately:

• Change your password right away via the Forgot Password link on the login page.
• Contact our support team at [email protected] and report the suspected breach.
• Our team will temporarily lock your account while we investigate.
• Review your recent transaction history for any unauthorized deposits or withdrawals.

jiliv will never ask for your password via email, SMS, or live chat. If you receive any such request, it is a phishing attempt — do not respond and report it to us immediately.

KYC (Know Your Customer) verification is a standard requirement for all licensed online gaming platforms operating in the Philippines. It protects both players and the platform from fraud, money laundering, and underage gambling. By verifying your identity, jiliv ensures that only the rightful account owner can withdraw funds, and that all players meet the 21+ age requirement. The process is straightforward and typically takes 24–48 hours once you submit the required documents.

The minimum age to register and play on jiliv is 21 years old, in accordance with Philippine gaming regulations overseen by PAGCOR. This applies to all games on the platform — bingo, slots, live casino, fishing games, and sports betting. Age verification is conducted during the KYC process, and any account found to belong to a player under 21 will be immediately closed and any funds returned. jiliv takes underage gambling very seriously and has zero tolerance for violations of this policy.

To activate self-exclusion on jiliv, go to Account Settings > Responsible Gaming > Self-Exclusion and choose your preferred exclusion period: 6 months, 1 year, 5 years, or permanent. Self-exclusion takes effect immediately. During the exclusion period, you will not be able to log in, deposit, or play on jiliv, and you will be removed from all marketing communications. Any remaining real-money balance will be returned to your registered withdrawal method. If you need help activating self-exclusion, contact our support team at [email protected].

If you or someone you know is struggling with problem gambling, help is available in the Philippines. PAGCOR operates a responsible gaming program that provides resources, counseling referrals, and support for Filipino players. Mental health professionals and counseling services are also available in major cities including Metro Manila, Cebu, Davao, and Quezon City. jiliv's support team at [email protected] can also provide guidance and point you toward appropriate local resources. Remember — asking for help is a sign of strength, not weakness.