jiliv Privacy Policy

01 Introduction

jiliv takes the privacy and security of your personal data seriously. As an online gaming platform serving players across the Philippines — from Metro Manila and Makati to Cebu, Davao, Quezon City, and beyond — jiliv is committed to handling your personal information with the highest standards of care, transparency, and accountability.

This Policy applies to all personal data collected through the jiliv website at jiliv.club, the jiliv mobile application (where available), and any other jiliv-operated channels through which you interact with us. It applies to registered players, prospective players who browse the jiliv platform, and any individual who contacts jiliv's customer support team.

Please read this Policy carefully. If you have any questions about how jiliv handles your personal data, you may contact our Data Protection Officer using the details provided in Section 16 of this Policy.

02 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, jiliv is the personal information controller in respect of the personal data collected through the jiliv platform. This means jiliv determines the purposes and means by which your personal data is processed.

jiliv has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection law. You may contact the jiliv DPO at any time using the contact details set out in Section 16 of this Policy.

03 Personal Data We Collect

jiliv collects the following categories of personal data from players and platform visitors:

3.1 Registration and Identity Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Gender
• Philippine mobile number
• Email address
• Username and encrypted password
• Residential address (province, city, barangay)

3.2 Identity Verification (KYC) Data

• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID)
• Proof of address documents
• Selfie or facial image for identity verification purposes
• Source of funds documentation (where required by AML regulations)

3.3 Financial and Transaction Data

• Deposit and withdrawal transaction records
• Payment method details (GCash account reference, PayMaya reference, BPI/BDO/Metrobank account name — jiliv does not store full bank account numbers)
• Transaction amounts in Philippine Peso (₱)
• Bonus and promotional credit history

3.4 Gaming Activity Data

• Game session records (games played, wagers placed, outcomes)
• Betting history across all jiliv game categories
• Responsible gaming tool usage (deposit limits, self-exclusion requests)

3.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session timestamps and login history
• Cookie identifiers and similar tracking data (see Section 8)

3.6 Communications Data

• Records of your communications with jiliv's customer support team
• Feedback, complaints, and survey responses
• Marketing communication preferences

04 How We Collect Your Data

jiliv collects personal data through the following means:

• Directly from you — when you register a jiliv account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
• Automatically — through cookies, web beacons, and similar tracking technologies when you browse the jiliv platform (see Section 8).
• From third-party service providers — including identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), and fraud prevention services, who may share data with jiliv as part of the services they provide to us.
• From regulatory and law enforcement authorities — where jiliv is required by law to collect or receive information about a player.

05 How We Use Your Personal Data

jiliv uses the personal data we collect for the following purposes:

06 Legal Basis for Processing

jiliv processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity — processing is necessary to perform the contract between you and jiliv (i.e., to operate your jiliv account, process transactions, and provide gaming services).
• Legal obligation — processing is required to comply with jiliv's obligations under Philippine law, including AML regulations, gaming regulations, and tax reporting requirements.
• Legitimate interests — processing is necessary for jiliv's legitimate interests, including fraud prevention, platform security, and improving our services, where these interests are not overridden by your rights.
• Consent — where jiliv relies on your consent as the legal basis for processing (e.g., for direct marketing communications), you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

07 Data Sharing and Disclosure

jiliv does not sell, rent, or trade your personal data to third parties. jiliv may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

7.1 Service Providers

jiliv engages trusted third-party service providers to assist in operating the jiliv platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support platforms, and fraud detection services. These providers are contractually bound to process your data only on jiliv's instructions and in accordance with applicable data protection law.

7.2 Regulatory and Law Enforcement Authorities

jiliv may disclose your personal data to Philippine government agencies, regulatory bodies, law enforcement authorities, or courts where required to do so by applicable law, court order, or regulatory direction. This includes reporting obligations under Philippine AML legislation and gaming regulations.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jiliv's business, your personal data may be transferred to the acquiring entity as part of that transaction. jiliv will notify affected players of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.

08 Cookies & Tracking Technologies

jiliv uses cookies and similar tracking technologies on the jiliv platform to enhance your experience, maintain your session, and analyze platform usage. The following types of cookies are used:

• Essential cookies — required for the jiliv platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies — remember your preferences and settings (e.g., language, display preferences) to personalize your jiliv experience.
• Analytics cookies — collect anonymized data about how players use the jiliv platform to help us improve our services and identify technical issues.
• Marketing cookies — used to deliver relevant promotional content about jiliv games and offers. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jiliv platform. For more information on managing cookies, refer to your browser's help documentation.

09 Data Retention

jiliv retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:

• Account and KYC data — retained for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations.
• Transaction and financial records — retained for a minimum of five (5) years following the date of the transaction.
• Gaming activity records — retained for a minimum of three (3) years following the date of the activity.
• Customer support communications — retained for two (2) years following the resolution of the relevant inquiry or complaint.
• Marketing preferences — retained until you withdraw your consent or request deletion.

Upon expiry of the applicable retention period, jiliv will securely delete or anonymize your personal data in accordance with its data disposal procedures.

10 Data Security

jiliv implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jiliv platform
• Encryption of sensitive data at rest, including KYC documents and financial records
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and penetration testing of the jiliv platform
• Two-factor authentication options for player accounts
• Secure data centers with physical access controls

While jiliv takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the security of your jiliv account credentials and for notifying jiliv immediately if you suspect unauthorized access to your account.

11 Children's Privacy and the 21+ Requirement

The jiliv platform is strictly restricted to individuals who are at least 21 years of age, in accordance with PAGCOR regulations and Philippine law governing online gaming. jiliv does not knowingly collect personal data from individuals under the age of 21.

If jiliv becomes aware that personal data has been collected from an individual under the age of 21, jiliv will immediately close the relevant account, delete the associated personal data, and take appropriate steps to prevent further access by that individual.

If you are a parent or guardian and believe that your child under the age of 21 has registered an account on the jiliv platform, please contact jiliv's customer support team immediately using the contact details in Section 16.

12 Exercising Your Data Rights

As a jiliv player, you have the rights described in the "Your Data Rights" section above and as set out in the Philippine Data Privacy Act of 2012. To exercise any of these rights, please contact jiliv's Data Protection Officer using the contact details in Section 16, providing:

• Your full name and registered jiliv username
• A description of the right you wish to exercise and the specific data concerned
• A copy of a valid government-issued Philippine ID to verify your identity

jiliv will acknowledge your request within five (5) business days and aim to fulfill it within thirty (30) calendar days. In complex cases, this period may be extended by a further thirty (30) days, and jiliv will notify you of any such extension.

13 International Data Transfers

jiliv primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines (for example, cloud infrastructure providers or international payment processors), jiliv will ensure that such transfers are carried out in accordance with the requirements of the Philippine Data Privacy Act of 2012, including by implementing appropriate safeguards such as contractual data protection clauses.

jiliv will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.

14 Third-Party Links

The jiliv platform may contain links to third-party websites or services. This Privacy Policy applies only to the jiliv platform and does not cover the privacy practices of any third-party websites or services that you may access via links on the jiliv platform. jiliv is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

15 Updates to This Privacy Policy

jiliv reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, jiliv will provide reasonable notice to players via email or a prominent notice on the jiliv platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the jiliv platform following the effective date of any amendment constitutes your acknowledgment of the revised Policy. If you do not agree to the revised Policy, you must cease using the jiliv platform and may request account closure in accordance with jiliv's Terms and Conditions.

16 Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jiliv's handling of your personal data, please contact jiliv's Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the jiliv platform

If you are not satisfied with jiliv's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC and how to file a complaint is available through official Philippine government channels.